Returns & Exchanges

RETURNS

If you are not satisfied with your purchase for whatever reason, even if you simply change your mind, you have 14 days in which to return your item to us for an exchange or refund.

You are responsible for the delivery costs to return the item back to us.

The item is your responsibility until it reaches us, we recommend that you send the parcel using a delivery service that requires a signature & insures you for the value of the goods.

Simply fill in your pre-printed returns form (on the reverse of the delivery note that came with the order) indicating which items you are returning and wish to be refunded for.

Place this form in the parcel you are returning to us along with the items.

If you have misplaced your returns form please email us: customerservices@jshoesonline.co.uk

If the items are returned to us within 14 days in their original condition with all labels and tags attached we will refund you via the original method of payment.

REFUNDS

We aim to process all refunds within 1-2 working days of receiving the item. Please be aware at busy periods this may take slightly longer. Refunds may take up to 10 working days to appear in your account. This time frame is dictated by your bank or card issuer and is outside of our control.

FREE EXCHANGES FOR UK CUSTOMERS

For UK customers if you require an exchange we will deliver it back to you at no extra cost. For European customers you will need to return your original order for a refund and place a new order online.

Fill in your pre-printed returns form indicating which items you are returning and wish to exchange, including the details of the item you wish to receive in exchange.

Place this form in the parcel you are returning to us along with the items.

If you require a different product (rather than a different size or colour of the same product) you will need to place a new order and return the original item for a refund.

You are responsible for the delivery costs to return the item back to us.

The item is your responsibility until it reaches us, we recommend that you send the parcel using a delivery service that requires a signature & insures you for the value of the goods.

You will receive an email confirming that we have received your return and are processing your exchange; you will receive a further email when the exchange has been dispatched. Our standard delivery times apply for exchanges

CANCELLATIONS

The United Kingdom's Distance Selling Regulations give you the right to cancel your order within 7 days and receive a full refund including the original postage charges.

Cancellations must be made in writing and can be emailed to: customerservices@jshoesonline.co.uk

For orders that are 'Awaiting Dispatch' it may be possible to cancel your order before it is dispatched. Please contact us at customerservices@jshoesonline.co.uk as soon as possible after placing the order.

For more information please visit: www.direct.gov.uk

FAULTY / INCORRECT ITEMS

In the rare event that your product is faulty or we have made a mistake and sent you the wrong order please contact us by email customerservices@jshoesonline.co.uk quoting your order number and our online team will respond as soon as possible.